chatwiki

Why we included this project

If your customers reach you through WeChat, ChatWiki is a self-hosted option for turning an official account into an AI agent that actually answers people, not just a demo bot. It pulls articles and materials from your existing accounts into a RAG knowledge base, then lets you wire that up with drag-and-drop workflows covering private messages, comments, follows, and menu clicks. When the bot hits something it cannot handle, the conversation escalates to human staff with multi-agent assignment, which is the difference between support that works and support that silently drops tickets. It also supports plugin workflows with MCP and agent modes, and works with more than twenty mainstream models, so shops and service teams get customer-service automation that stays inside WeChat without assembling a stack of separate tools.