call-center-ai

Why we included this project

This is one of the few open-source options that actually places and receives phone calls rather than just demoing a chat interface. You send an API request with a phone number, a short task description, and a claim schema, and the bot calls the number, runs a GPT-4.1 conversation, and collects the fields you defined while saving a transcript. That fits insurance intake, IT help desk, and similar customer service work with minimal setup. It also covers the operational details that tend to break naive demos in real deployments: streaming responses, resuming calls that drop, call recording, human fallback, and Application Insights monitoring. Prompts and the voice itself are customizable, so this feels like a foundation you adapt rather than a finished product.