openai-cs-agents-demo

Why we included this project

This is a working, runnable reference implementation of a multi-agent customer service assistant, not a library you drop into your own stack. Teams building airline or travel support experiences will get the most out of studying how a triage agent routes requests to specialist agents, each with its own tools and hand-off logic, covering flight info, booking and cancellation, seating, FAQs, and refunds. It ships both the Python orchestration backend and a Next.js chat UI that visualizes which agent is handling a request in real time, which makes the routing and guardrail behavior easy to follow. The included demo flows walk through realistic scenarios, including a disrupted connection with automatic rebooking and compensation, so you can see how the pieces work together before adapting the prompts, tools, and guardrails to your own workflow. It is intentionally a demonstration rather than a production deployment, but it is a clear starting point for anyone exploring agent-based support.